My New Design is an online store dedicated exclusively to selling armchairs and home furnishings. The brand belongs to LB collections.

LB collections is a company founded in 2003, with 20 years of experience in the field of recliners.
We have always been based in Brest and distribute our products throughout Europe, both to retail stores and directly to individuals.

We are very committed to human contact because, from the tip of our Brittany, in Brest, we need it, and so do our customers. This is one of the reasons why we are renowned.

Our other success factor is linked to our commitment. We are a company whose reliability has been proven for 20 years.
At My New Design, although we take great pleasure and joy in working for you, often with a touch of humor, we are reliable and our customers trust us. They know that we do what we say and say what we do!

What probably distinguishes us from our competitors is the longevity of our company but also of its very loyal staff. Our employees have been with us for more than 15 years. This allows us to have a perfect knowledge of our armchairs and our products in a more general sense.

To summarize: We have perfect knowledge of our products, which have proven themselves on the French and European markets for more than 20 years. And all of this with joy and good humor!!

1/ We can be reached by phone from Monday to Friday, 9 AM to 12 PM and 2 PM to 6 PM, for all inquiries.

We do not have an international switchboard; we are physically located in Brest, at your service, and will be delighted to provide you with information without any obligation on your part. We are also consumers and know how difficult it is to feel obligated to anything!

2/ You can also reach us by email at: contact.mynewdesign@gmail.com

We will respond within a maximum of 48 hours.

3/ We also have a contact form directly on our site: go to our contact page.

4/ Finally, if you wish to visit us, ideally by appointment, you are welcome at: 13 rue Maupertuis, 29200 Brest (do not expect to enter a shop; these are our offices with models on display).

Choosing to work with My New Design means choosing reliability.

A Breton company founded in 2003, our team, loyal since the beginning, can be reached for any inquiries by phone, email, or contact form.

Free samples sent upon request.

We deliver throughout France, with free delivery costs for purchases of more than one armchair (an armchair and its footrest, for example).
Several delivery options available.

We offer payment facilities if needed.

We are always reachable by phone from Monday to Friday, and you have the option to meet with us.

Our products are of high quality and good value: 20 years of expertise in this field prove it! Our armchairs are easy to assemble and put together!

Reliable and competent after-sales service in case of a problem. A team of technicians at your service, moving if necessary.

The product can be returned to us free of charge within two weeks upon request.

It's important to check certain criteria to determine if a seller is reputable. Remember to check customer reviews and testimonials on the seller's website, on independent sites, and also on Google. Numerous positive reviews are often a good indicator of reliability.

A reputable seller provides clear information about their products, prices, and terms of sale. Check if all this information is easily accessible on their website.

Examine the return policy and the warranty offered. A good seller offers flexible return policies and warranties for their products.
Test the responsiveness of customer service by asking questions via email or phone. Responsive customer service is a sign of seriousness and professionalism.

Make sure that credit card payment conditions via the sales site are well guaranteed.

To ensure your satisfaction, we have implemented a simple and reliable delivery process.

Delivery Process Details

• Choice of delivery method: When placing your order, you can choose from several delivery options (standard, or to the room of your choice with or without assembly). Once your order is placed, it is processed within 24 to 48 hours.
• Delivery time varies depending on the chosen method. Generally, standard delivery takes approximately 10 to 15 days, while delivery to the room of your choice will be subject to a specific request from us requiring additional time depending on where you live.
• You will receive an email once your order has been shipped to arrange a delivery time slot.
• Upon receipt, check the condition of your package and the number of packages indicated on the delivery note affixed to the carton.

 In summary, our delivery process is designed to be fast and reliable. With tracking options and responsive customer service, you can order with confidence.

Your satisfaction is our priority.

First and foremost, it's important to know that after-sales services at My New Design account for less than 1% of our sales! Nevertheless, if you encounter a problem with your product, we will be there to help you.

You can contact us by phone or email; the contact details are available on our website.

We commit to responding to all your inquiries within 48 hours. We handle various issues such as delivery errors, questions about product use, missing parts, assembly-related questions, and more.

We cover all parts and labor related to your request within a 2-year warranty period. We process each request internally with a team of technicians who travel if necessary.

To facilitate your purchase, we offer several secure and easy-to-use payment methods:

• Credit Card: Visa, MasterCard. Each transaction is secured by our bank Crédit Agricole.
• Bank Transfer: You can choose to pay by bank transfer. Our bank details will be provided to you when you confirm your order.
• PayPal: A fast and secure way to pay online. You can link your credit card or bank account to PayPal.
• Check: We accept payments by check upon specific request by calling us beforehand.
• Installment Payment: For more flexibility, we offer the option to pay in 3 interest-free installments. The specific conditions will be indicated when you place your order.
• By Bank Transfer: The specific conditions and our bank details will be indicated when you place your order.

In summary, we offer several payment methods to meet your needs and ensure a secure and pleasant shopping experience. Choose the method that suits you best and enjoy your shopping with peace of mind.

At My New Design, we ensure you receive the best advice before purchasing a recliner or any other product. Here's how:

Contact us by phone:

Sylvie or Annie will be happy to assist you. Our customer service is available at 02 98 02 02 67. We are available Monday to Friday, from 9 am to 6 pm. You will speak directly with us and can ask us all the questions you have.

Send us an email:

You can also send us an email at: contact@my-new-design.com, detailing your needs and expectations. We commit to responding within 24 to 48 hours.

Use the online chat via our Website:

Access our live chat on our website. We will be available in real-time to guide you.

Visit our showroom:

Visit our showroom located at 13 rue Maupertuis, 29200 Brest. You can see and try our recliners in person. Meet our experts on site for personalized advice.

Social media:

Facebook / Instagram: Send us a message on our social media pages. Follow our posts for advice and customer reviews.

By following these steps, you will be well advised and can make an informed choice for the purchase of your recliner at My New Design. We are here to help you find the perfect recliner that will meet all your expectations.