Buying online without trying
Through social media, or by email, we regularly receive this type of message:
"I'd prefer to try your armchair before buying it," "At that price, no way I'm buying without trying it."
Indeed, My New Design does not have a physical store and therefore does not allow its customers to touch or see its items.
However, buying an armchair from My New Design is not an irrevocable choice! Let us explain...
A different way of buying
By choosing My New Design, you get to access and view our entire catalog without having to travel, avoiding the hustle and bustle of car parks and Saturday afternoon crowds, especially in the current health context !
What's more, don't forget that when you receive your armchair or pouf, you have 14 days to change your mind! This gives you plenty of time to try and appreciate the quality and comfort of our products ! You'll also be delivered to your home within 10 days of your order*!
This mode of consumption and purchase is different from what we have always known; it requires a different approach, but one that is no less qualitative.
By trying an armchair or a seat in a store for a few seconds, do you really believe that's enough to convince you of its comfort or quality?
Do you often encounter salespeople in stores who can guide you precisely in your choices?
My New Design is a team of responsive professionals who support you throughout your purchasing journey, always with clear answers to your questions by email or phone 7 days a week!
How to guarantee the reliability of an e-merchant?
Are you hesitant to enter your bank details? Are you afraid of buying a poor quality product? Of course, this happens, both online and in stores!
One piece of advice: Start by researching online. Customer reviews are the best guarantee!
Also, check if you can easily reach customer service and be wary of overly attractive prices!
MyNewDesign excels in this area, with an average of 4.7/5 positive reviews, and still growing: Our customers are happy! And we are very proud of that…
A to Z support throughout your purchasing journey
My New Design advises its customers as soon as they enter the site.
Do you need information, preferably by phone? Call us at 02 98 02 02 67; we are also available on Chat 7 days a week. We can also send you leather or fabric samples.
A functional problem or a defect? Our teams will always be there to listen to you.
So don't hesitate to buy your recliner on my-new-design.com: You'll have plenty of time to try it out, be satisfied with it, and contact us with any questions regarding its maintenance or operation.
* (Subject to stock availability)
